Many cutlery web sites offer products that are shipped from third party warehouses. When an item is not what you ordered, it's the wrong color, broken, etc., some cutlery sites you purchased it from will refer you to the third party for correction of the problem. You did not buy it from a third party so why should you have to deal with them? At Cooke's Cutlery we simply don't operate that way! Every item offered on our web site is shipped from our warehouse and not from a third party.

What's the best part? When you purchase any product from Cooke's Cutlery you are dealing with me, the owner. I process the order, box the order, ship the order, and if a problem arises, I am the only one you deal with. If you contact me via email or by phone, I promise that I will get back to you the same day, and that includes weekends and holidays!

I know what it's like! As an experienced professional chef I know how I want to be treated and I think I know how you want to be treated. It is my pledge to you and all gourmet cooks and chefs that when you order from Cooke's Cutlery, you will not be disappointed./p>